転勤者の家財道具の引越しクレームを減らし、組織コストを削減し、より良い顧客サービスを提供する方法があるとしたらどうでしょう？顧客サービスの向上とは、納品や集荷を時間通りに行い、従業員を幸せにすることです。これらを実現するためには、リロケーション・マネジメント会社（RMC）がこれらの目標を促進するためのテクノロジーと戦略を備えていることを確認する必要があります。
サプライヤーの人材不足はコスト増につながる
Given the talent shortage, employee relocations have increased, since now organizations must move people from different states and even countries looking way beyond their office vicinity to fill open roles. All these employee relocations, plus global assignments, mean a higher volume of work for household goods (HHG) carriers but these carriers are experiencing talent shortages too. Driver shortages can equate to HHG carriers charging higher costs that are then passed on to your organization. “While the truck driver shortage has eased slightly, it remains near its all-time high. Based on our estimates, the trucking industry is short roughly 78,000 drivers. That’s down slightly from 2021’s record of more than 81,000 – but still extremely high historically,” according to American Trucking Associations Chief Economist Bob Costello, in a 2022 Material Handling & Logistics article. Household goods (HHG) move carriers can choose to accept or reject a move. Some may choose to accept a move even if they don’t have the workforce or equipment to handle the volume. This can translate into late pick-ups, late deliveries, undocumented crews, higher claim rates, and ultimately unhappy employees. The right RMC move management technology will avoid these potential problems and streamline the process.バーチャル入札会
WHR Global’s (WHR) ムーブマネジメントプラットフォーム (MMP®) offers movers a virtual bid board allowing carriers to choose the moves that best suit them based on crew locations/equipment availability, and reject those moves that don’t. For each move, carriers may choose to submit their price based on what works for their time frames and traffic lanes, while avoiding overbooking. These bids are calculated on WHR’s negotiated, fully transparent single-factor rate and create a mini-RFP for each move. This is especially advantageous when carriers bid lower than the negotiated rate during the off-season or to avoid low-load or deadhead trips. That means no more empty trucks and carriers can pull moves versus having moves pushed (assigned) to them. This type of model allows the carrier to save costs, which translates into a lower quote on HHG movement being passed on to your organization. Also, since the carrier can pull the moves they want, your employees can experience more on-time deliveries, pickups, and overall better service. After submission to MMP®, our Supply Chain team analyzes all available moving options based on locations, length of time of transit, ability to meet requested dates for the individual move, past performance overall satisfaction metrics, claims metrics, and on-time delivery percentages."当社の引越管理プラットフォームは、適切な引越会社と適切な引越を組ませることができる、素晴らしいプログラムです。プッシュ型ではなく、プル型の活用に重点を置いて開発しました。 引越し業者には、割り当てられた引越しをこなすのではなく、自分たちのやりたい方向に引越しを引っ張っていってほしいと思っています。 そうすることで、当社の引越しネットワークが、より優れた顧客サービスを提供できるようになると考えています。これは、引越し業界が深刻なドライバー不足と労働力不足に対処してきた1年半の間、特に重要なことでした。
優れたサービスを提供するために
Speaking of service, WHR has identified critical checkpoints throughout the HHG process. Our event management system sends real-time pulse surveys to make sure everything stays on track (e.g., confirm pack and load dates, delivery dates, satisfaction feedback, and more). If an issue arises, we can immediately step in to resolve the issue between the employee and the mover. Also, since WHR is a solely and independently owned organization with no vested interests or ownerships in any supplier organizations, we are free to choose the best HHG mover for each move. We can select suppliers with the best prices, service history, availability, transit time, technology capability, adherence to privacy requirements, references, and insurance claims percentages. When the best possible crew is selected, the probability of a claim drastically decreases, and satisfaction increases. WHR’s Supply Chain department is constantly vetting new suppliers to add to our supply chain so that we do not experience a shortage even though the HHG carrier market may be facing labor shortages. Remember, your RMC should have the right technology and strategies in place to save you organizational costs, reduce claims, and keep your transferees and assignees happy. WHRのMMPプラットフォームについて説明したショートビデオはこちらでご覧いただけます。