The relocation industry has and continues to change. Mergers and buyouts are commonplace with relocation firms regularly getting bought and sold to broaden the parent company’s capabilities or boost their bottom line. This isn’t necessarily good or bad – it’s just the nature of our industry, and business, in today’s world.
But it reminds us of our core values and the way we live them out. As a family-owned and -operated firm, we feel that core values define who you are, both as a person and as a company. We also believe the relationship with our customers is sacred, and when you start making decisions about your future without considering their impacts, you can put your relationships in jeopardy.
Our relationships; with our clients, our employees, and the communities in which we live and work, are why we started this company and continue to have so much fun doing what we do. The unique way we’ve structured our company allows us to honor and uphold our core values:
- The freedom to keep our clients’ needs first. We always want to maintain the ability to run our business as we see fit. We know the psychology and logistics of moving and because of this invest heavily in our service model. This includes our two-person counselor teams. We know from experience that two-person teams provide better attention to detail, communication, and a superior client experience. For us, this investment is worth the cost. Our commitment to our independence means we can always keep to our core values and put your relocation needs above all else, no matter what.
- Stability. Because we manage our own company, our business can grow organically. We base our decisions for the future on quantitative, real-life relocation data as well as the qualitative feedback our clients offer us. We’ve built our business with trustworthiness, hard work, and empathy, both for the client and the transferring employee. When our clients turn to us, they know exactly what they’re getting, and they’ve come to rely on us for more than two decades.
- Trust. When we say our client relationships mean everything to us, we mean it. Our first clients from back in 1994 are still our clients today because they know what we stand for and our commitment to them. That trust has allowed us to expand globally, invest in technology, and reinvest in the people who’ve made us successful. Our clients know implicitly that we’d never take shortcuts with their relocation or bring on people who have other ideas on how we should serve our customers.
Our company’s structure is specific, purposeful – and it works. It’s the reason our clients trust us with their most sensitive information and the critically important job of relocating their most valuable employees. Being a family company lets us put our core values to work – and at the end of the day, it’s not a relocation company’s location or size that’s at the heart of its business, but how much they care for their clients.
