At WHR Group, we know your relocation program is unique and deserves more than the typical cookie-cutter platform, which is why we went ahead and created our own proprietary technology. We own and maintain our relocation technologies using in-house developers so that all your needs can be met, not just most.
As an independent company founded on the industry need to offer cost-effective relocation benefits without compromising on empathy, ethics, or service, our high-tech, high-touch model is a blend of modern relocation technology and highly trained, dedicated individuals driven to provide the best service possible.
Phase One: Our Foundation
The foundation of our technology starts with a safe and secure experience. Security is a top priority for our clients, which means it’s a top priority for us. Our information security program not only complies with the Federal Information Security Management Act (FISMA), the Office of Management and Budget (OMB), and the National Institute of Standards and Technology (NIST); but is also regularly audited and continually backed-up. Ensuring you always have secure and immediate access to your companies and transferee’s information.
Safeguarding the confidentiality, integrity, and availability of your companies and transferee’s data is essential. But so is getting you the reports you need when you need them—and in a format that works best for your organization. During implementation, we build your relocation program, policies, and individual benefits into our system. Every parameter, every expense limit, and every cap lives within the system. By customizing our technology to meet your unique requirements, we ensure 100% compliance. Since our technology is agile, you get customized, ad-hoc reporting at any time at no additional cost. Whether you require filters based on cost centers or subsidiaries, or need a column reordered in an Excel export, our system is flexible to meet your needs.
The foundation of our technology is built on security and flexibility. Our clients rely on us every day to keep their information secure and provide sophisticated customization so their relocation program runs seamlessly.
Phase Two: Our Workflows
Our workflows create the framework of our technology that allows everyone at WHR Group to stay proactive and work on a minute-by-minute basis. Everything—from our vendor management system which creates metric driven scorecards, to our 100% accurate and compliant invoicing processes—is completely integrated so that our clients and their transferees receive a happy and positive relocation experience every time.
The technology behind our workflows is CARICs (Counseling, Appraisals, Referrals, International, and Closing System), an all-inclusive program used for service execution, workflow tracking, vendor management, client invoicing and as a document repository. This system was developed and built internally by our own talented and highly tenured experts.
To get a feel for our technology, consider our “myWork One” workflow. This workflow monitors more than 300 mission-critical tasks, key events, and critical dates every 15-minutes and allows our staff to stay proactive across the complex and ever-evolving relocation deliverables.
Our workflow is also constantly monitoring our survey responses. Transferee satisfaction surveys are the backbone of our vendor performance measurement and we use the responses to quickly address any service issues early in the relocation process. Our leadership and management teams receive an immediate alert if a survey is returned with any score lower than 4 out of 5. This workflow allows our teams to quickly address any issue same day or within one business day.
Phase Three: Our Portals
Our portals were designed with one mission in mind: to make the relocation process simple for our clients and their transferees. Everything we do—from our mobile apps, customized reporting, and exception management—was developed to facilitate an easy and streamlined experience.
Our client portal offers everything you need to run your relocation program successfully in one place. With customized dashboards that include snapshots of key metrics and full access to files and documentation, your portal can be accessed on any device at any time. It also offers you the ability to complete online authorizations, access real-time reports and invoices, completed employee satisfaction surveys, and view third-party scorecards. Sounds super easy and convenient, right? It gets better! The client portal also includes all the contact information you need and instant messaging so you can communicate with your team in a secure live chat setting from anywhere in the world.
Our transferee portal provides each transferee and their family access to all our available tools and resources for a smooth and easy relocation. Similar to the client portal, the transferee portal houses snapshots of important information directly on the main page. We believe that your transferees should have the ability to communicate and submit documents based on their individual preferences. They can easily view key dates, chat with a counselor, or enter expenses and other information pertinent to the relocation process—based on how they like to use technology best. Through the live chat feature, they can communicate 24/7 with their counseling team.
Technology plays a large role in a company’s success, and while ours is no exception, a key differentiator is our technology is created and fueled by our people. Our industry experts designed every facet of our processes and systems to be better and do more for our clients; and our three-phased approach helps us boost employee productivity and overall positive feelings throughout the relocation process.
