As a full-service relocation management company, WHR has an obligation to shape our clients’ policies, ensuring their benefits offerings are supportive of their employees and competitive in the marketplace. To help clients stay ahead of the curve, WHR turned towards our global supply chain of destination services providers to request their expertise. Hence the name, “Ask an Expert.”

By benchmarking destination services, we hope this guide will help you refine your own benefits offerings. Each page will provide insight to the recommended number days of support, along with minimums and market averages.

Benchmarked in this guide includes data submissions from:

• 32 individual Destination Service Providers
• 56 countries worldwide
• 99 individual responses (view question sampling below)

What questions were answered in the Destination Services Benchmark Study?

• For entry-level employees, family size of 1:
  • What is the average number of days of destination support being offered by your clients to this employee population in this country?
  • Assume the employee has no dependents (family size of 1). For entry-level employees, what is the minimum service level (i.e., minimum days of destination support) you recommend to ensure the employee has a positive relocation or assignment? Assume the employee has no dependents (family size of 1).
  • For entry-level employees, what is the recommended service level (i.e., recommended days of destination support) to ensure the employee has a positive relocation or assignment? Assume the employee has no dependents (family size of 1).
• For mid-level employees, employee and spouse, family size of 2 :
  • Repeat the above 3 questions
• For executive-level employees, employee, spouse, and school-age dependent, family size of 3 :
  • Repeat the above 3 questions
• For expats living in this country, what is the most common leasing arrangement?  For example, corporate lease, personal lease, or personal lease with corporate guarantor.
  • If you responded “Corporate Lease,” what is the driving factor behind this?
  • Which component of destination services presents the most difficulty for this country?
• Are departure services being offered by your clients for their employees leaving the country?
• In your opinion, is it difficult to get the landlord to return the housing security deposit after the lease is terminated in this location?
• On average, how long does it take for the landlord to refund the housing security deposit after completing the property handover?
• What additional accompanied services (0.5 day) would you recommend in this location, for example, due to language barriers?
• And more!