Technology is a wonderful thing. It’s why we have smart watches and DVRs, and how we’re able to watch “Baby Shark” videos over and over again on our portable phones and tablets.
However, there are limits to how far technology can take you. If you take away the human element – things like judgment, connection, and empathy – technology will let you down. Just ask this driver, who followed her car’s GPS instructions and drove right into Lake Huron.
There’s a place for technological advancement, but these advances typically work best when they make human interactions and relationships easier. You can see this dynamic play out again and again in many areas of our lives, and relocating is no exception.
Relocating an employee can be complicated: You frequently have several moving parts in operation at the same time, and an unexpected development in one area of the transition could impact the timing (and expense) of others down the line. At the same time, your employee is personally experiencing the move thinking not only about the logistics and the transition, but also worrying about how well their family is going to fit into a new life in unfamiliar surroundings – or if their decision to relocate was a mistake. Making every move as clean and simple as possible while putting your employees’ mind at ease is paramount to the success of any relocation effort.
Solving for these goals efficiently and painlessly requires digital tools that can collect, analyze, and present information quickly all over the globe. That’s why we’ve built our technology from the ground up to make sense for you as the program administrator so that your most important assets—your employees—are taken care of. This includes our comprehensive Employee Relocation Toolbox, which we designed to help you stay ahead of the game and know what’s coming next as it relates to creating the best relocation programs for your organization. From our Policy Designer and RFP Generator, to our Cost Estimator and Benchmark Comparison Tool, we’ve got you covered.
But as important as technology is in our industry, it only works if it supports the values we know are paramount to your success: empathy, proactiveness, and trustworthiness. Our experience has shown that when you combine high-tech with high-touch, everyone wins. For example:
- We make sure you and your employees have customized, secure access to a host of relocation features. You’ll get immediate access to invoice history, real-time reporting, employee satisfaction ratings, and authorizations by date and policy type. Your employees will be able to log-in to their customized client portal to check on the status of their benefits and everything related to their move.
- Relocating employees have mobile-friendly access to an online portal so they can review their relocation calendar, submit receipts, and track all assigned services and tasks. We also provide first-call resolution and are honored to have a 96% resolution rate. Because the last thing anyone wants to do in the middle of a move is field multiple phone calls to get questions answered.
- From an administrative standpoint, when creating a relocation program, it can be hard to benchmark costs when circumstances unique to each relocation can accrue additional expenses. With tools like exception management, we’re able to partner with you to explore alternative solutions, manage costs, and create a more efficient offering.
In our Global Mobility and Culture Benchmark Study, 85% of respondents reported that, as important as it was to have the right technological tools in place, they wanted their relocation company to focus on building relationships and person-to-person interactions. Our company was founded on a promise to provide relocation services with an unmatched level of quality. If you haven’t already, we invite you to learn more about our business philosophy and our commitment to being a true partner for your relocation needs.
