It’s hard to believe that we just welcomed in a New Year! As we reflect on the great things that happened in 2019, we’re also excited about renewing our commitment to exceptional service, year-over-year savings, and continued growth as we work with our clients to implement exceptional relocation programs.
As we look toward the future, we are more dedicated than ever in continually moving in the right direction. All of us at WHR Group feel privileged in the work we do. As part of this, we are proud to share a few of our favorite highlights and achievements from the past year.
Our History
In 2020, we will be celebrating the 25th anniversary of WHR Group. When Roger Thrun started WHR in the bedroom of his house, he never imagined we would become a global relocation management company servicing such a vast diversity of clients in countries across the globe. As we begin to kick off our 25th year, we’re also celebrating the consistent ownership and leadership we’ve had over this time as it has provided a bedrock of consistency in an industry of constant ownership changes.
Award-Winning Culture
WHR was named a Top Workplace for the sixth consecutive year by the Journal Sentinel! We’re also very excited that our CFO, Jami Long, was named CFO of the Year by the Milwaukee Business Journal! We are proud of our leadership team and the commitment and loyalty of our employees. With an employee retention rate of 96.5% and NPS score at +76.8, it’s no wonder our clients are so happy with the tenure, experience, and insight our exceptional professionals offer every single day. We continue to invest in every employee by providing ongoing employee development including GMS, CRP, IT Training, Title Training, Cultural Competency, Presentation Skills, and Emotional Intelligence education.
Year-Over-Year Savings
We’re at it again this year helping our clients save time, effort, energy…and money! Through our policy reviews, expert program recommendations, and partner network utilization, our clients are creating workflow efficiencies, deepening employee engagement, and leveraging their budgets to provide the greatest value.
We Work in Our Client’s Best Interest
Our clients’ relocation requirements reach beyond U.S. borders, and while we have been offering international relocation services on a global scale, it was imperative to look beyond. In order to provide the level of customer service our clients need, we laid the groundwork to open two international offices in 2020. Operations will launch this year in Zurich, Switzerland, and Singapore, to support our global clients.
Technology You Can Rely On
Since compliance is so important, our NIST 800-53 alone features 262 controls. Our information security program is in accordance with the Federal Information Security Management Act (FISMA) and the Office of Management and Budget (OMB). Additionally, our technology works to help the planet and your bottom line. Paper-based processes don’t just cost you time—they can have a significant environmental impact as well. We’re committed to helping both and by moving to DocuSign®, we’ve helped save the following:
- 3,716 lbs. of wood
- 9,939 gallons of water
- 8,360 lbs. of CO2
- 549 lbs. of waste
The Best Service You Will Ever Receive
This past year, we continued to enhance the user experience by enabling push notifications, SMS, and videos with upgrades to the transferee and client portals. This has allowed real-time information exchange to correct and improve service issues on the spot. We also enabled a household goods virtual surveying tool to help reduce the number of contacts a transferee needs to engage with throughout the relocation supply chain.
Throughout the coming year, we look forward to building on our strong foundation and achieving even greater heights of accomplishment. Whether you are an employee, client, or service partner, our goal is to advance lives forward. We want to provide an impact directly to you as we help people move to new places and experience new opportunities every day.
