Discard & Donate Services

A Finnish Proverb says, “Happiness is a place between too little and too much.”

For many longtime homeowners, the shift to “too much” can occur without even realizing it. An accumulation of “stuff” over the years, busy schedules, and simply no time to finally organize the basement, attic, or garage….

This can all lead to an overwhelming task when homeowners are faced with moving to a new location.

Many homeowners resign to packing up all of their belongings and hoping to find the time to sort and discard while unpacking. But, there is a better way!

Discard & Donate

Discard & Donate professionals help sort, organize, and remove items prior to a move. Taking this time upfront enhances the marketability of a home during showings, reduces the overall cost of a move, and helps homeowners settle into their new homes more quickly. Not to mention, Discard & Donate also reduces transferees’ stress levels by providing part consultants, part coordinators, and part hard workers to support your employees and their families.

Global Mobility ESG

ESG Considerations

The environmental impact of sorting, discarding, or donating is also significant. Some movers calculate the number of trees saved on each move by eliminating cardboard and packing material. This is in addition to fuel savings and repurposing items through donation instead of sending them off to a landfill.

Not all household goods shipments are created equal, in terms of carbon emissions. In fact, the carbon footprint of air shipments is disproportionately high compared to other transportation modes, making it imperative for businesses and global mobility programs to seek sustainable alternatives; This includes preventing the item from ever being shipped by leveraging Discard & Donate. 

How the Service Works

Relocation management companies (RMCs) like WHR Global work with these Discard & Donate providers to aid employees, families, and their employers. The homeowner first completes a needs assessment with the provider to determine the scope of services needed. They can arrange for unwanted items to be picked up and donated to charity. Any goods that are unable to be donated will be taken by the provider to the appropriate waste removal site.

When determining which household items to keep, discard, or donate, it’s critical for relocating employees to ask themselves the following questions:

  1. Do you use the item regularly?
  2. Does it have sentimental value?
  3. Are you saving it “just in case?”
  4. Do you have more than one?
  5. Can you easily replace it in the destination?

The Cost

Pricing for Discard & Donate is determined by the amount of goods discarded or donated. However, if you — the employer — are paying for the move, the service fee is nominal compared to the transportation savings (with an additional $.65 per lb. of savings remaining).

Example: Remove 2,000 lbs. of household goods

Standard shipping cost:                   $2,400
Discard & Donate fee:                       –$1,100 
Savings on one shipment:                $1,300

Conclusion

Just remember: “The more things you own, the more they own you.” Relocating employees have enough concerns, including housing, timelines, cost of living, and more. 

Contact us to find out more about how Discard & Donate services can help relocating employees declutter, be happy in their new homes, and save your company money in the move process.

Providing Mortgage Support to Transferring Employees in Today’s Housing Market

As companies compete for talent, it’s important that your organization offers the right mortgage support to transferring employees. Whether it’s a new candidate or an existing employee, don’t lose talent because your organization isn’t offering the same or more support than your competitors. Given the current housing market conditions, it’s especially important to evaluate mortgage support so that contracts are not canceled.

According to a CNBC article, “Amid higher interest rates and a softening housing market, home buyers are continuing to back out of purchase contracts at an elevated rate. About 64,000 home-purchase agreements were canceled in August, according to a new report from Redfin. That’s equal to 15.2% of home contracts initiated during the month and similar to the 15.5% canceled in July. A year ago, the share was 12.1%.”

Rising interest rates could also have a negative impact on your transferees and their willingness or ability to relocate. When some employees are finally ready to go under contract and lock in their mortgage rates, the rates could be much higher than they were when they got pre-approved or when they received an accepted offer. This could also cause a canceled contract if the new rate is unaffordable.

“Data from the National Association of Realtors shows that housing affordability has plummeted by 29% over the last year – marking the steepest annual decline on record. The downturn is attributed to rapid mortgage rate and home price growth that has significantly quelled affordability. That’s because buyers of a median-priced home are now facing monthly mortgage payments that are more than $400 higher than they were in 2021,” according to a Business Insider article.

There are many ways that your organization can help transferring employees with mortgages. Below we’ve outlined a host of options that WHR Global (WHR) can facilitate through our preferred mortgage provider network.

Mortgage Interest Differential Assistance (MIDA)

MIDA helps employees when mortgage interest rates are high by easing the gap between current market rates and the lower rates that employees have on their current mortgage. This is not to be confused with a sliding scale (explained below), or a standard 1% loan origination/loan discount benefit because those benefits are applied regardless of the interest rate. The MIDA can be paid as a direct mortgage subsidy through the mortgage company. The MIDA benefit is determined by factoring the lower amount of either the transferee’s current outstanding loan balance (rounded up to the nearest $1,000) or the new mortgage amount. The difference between their current interest rate and the new (higher) mortgage interest rate, for similar products, (i.e., 30-year fixed rate to 30-year fixed rate), and multiplying the difference by the qualifying amount:

An Example from a WHR Supplier Partner, Rocket Mortgage

3.00% Old Interest Rate
5.00% New Interest Rate
2.00% Interest Rate Differential X $400,000 Current Loan Balance (Old Mortgage)
$8K is the yearly mortgage interest differential (.02 x $400K = $8K)

Payout Example
Year 1: $8K x 100% = $8K Total, or $666.66/month ($8K/12 = $666.66)

According to Rocket Mortgage, “The above is just an example. You can design the overall MIDA structure to what works best with your company culture and relocation program needs. For example, you can pay the full MIDA amount in year one only, adjust the percentages each year, or lengthen the term of the MIDA payment, etc.”

Interest-Based Mortgage Subsidy

This option slowly increases the transferee’s interest rate over time. Your organization pays the difference between the current note and the lower subsidized rate. Every year, the employee’s responsibility will increase by a 1% higher subsidized rate. This helps transferees transition into the higher mortgage payment. It can be applied toward principal and/or interest. If the subsidy is interest-based, your organization’s payout is dependent on the loan amount (which may be variable). To avoid this variable, some companies define a fixed dollar amount.

Dollar-Driven Mortgage Subsidy

When an employee is moving to a higher cost of living area (not due to higher interest rates), this option provides a pre-determined dollar amount based on the employee’s level. The amount can even be determined pre-move and pre-home selection. It can be applied 100% to principal and/or interest, based on the employer’s policy. It cannot exceed the monthly mortgage payment amount. Sometimes the subsidy is payable over a period of time that the employer chooses, 3 years, e.g. The payment is made directly to the mortgage company and applied against the employee’s mortgage payment.

Sliding Scale: Buying Down Points

A one-time expense used to permanently buy down the interest rate on a new home. This is especially helpful when interest rates are rising. Your organization will designate at what rate the scale starts and what mortgage discount points will be covered for each interval of the scale. Mortgage points are prepaid interest paid upfront in exchange for a lower interest rate and lower monthly payments.

Loan Discount Points (points) – Fees used to buy down the interest rate at the time of origination for the life of the loan. Points are calculated as a percentage of a loan amount. E.g., 1 point is 1% of the loan amount. One discount point does not equal a 1% reduction in interest rate. The value of a loan discount points is based on market conditions.

Example

Let’s say the current market interest rates on a 30-year fixed rate loan is 5.25%, the transferee would be eligible for 1 loan discount point based on the example sliding scale below based on $400K loan amount: 

  • 0% – 4.99% = 0 pts
  • 5% – 5.49% = 1 pts = $4K
  • 50% – 5.99% = 1.5 pts = $6K

Buying Down Points Example on a $200K loan

0 points (4.5% APR*)
1 point (4.25% APR*)
2 points (4% APR*)
Costs per Point(s)
$0
$2000
$4000
Employee's Monthly Payment
$1,013.37
$983.88
$954.83
Total Employee Savings on a 30-year loan
N/A
$10,616.40
$21,074.40

Other Possible Ways to Help the Transferee

$3K credit: Employer to cover the closing, or the credit could be used for escrow, or used to buy down the interest rate.

“It’s so important to provide the right benefits to transferees, including mortgage support. As an organization, you don’t want to lose a valuable employee or a potential new candidate to another company.”

Ben Koceja

Client Services Manager, WHR Global (WHR)

As a Relocation Management Company, WHR can provide your employees with our pre-approved network of mortgage providers.

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Relocating Employees Can be Challenging: How to Reduce Costs & Keep Employees Happy

What if we told you there was a way to reduce your transferee’s household goods moving claims, save organizational costs, and provide better customer service? Improved customer service means on-time deliveries/pick-ups and happier employees. To accomplish all this, you’ll want to make sure your Relocation Management Company (RMC) has the technology and strategies in place to facilitate these objectives.

Supplier Talent Shortages Can Mean Higher Costs

Given the talent shortage, employee relocations have increased, since now organizations must move people from different states and even countries looking way beyond their office vicinity to fill open roles. All these employee relocations, plus global assignments, mean a higher volume of work for household goods (HHG) carriers but these carriers are experiencing talent shortages too. Driver shortages can equate to HHG carriers charging higher costs that are then passed on to your organization. “While the truck driver shortage has eased slightly, it remains near its all-time high. Based on our estimates, the trucking industry is short roughly 78,000 drivers. That’s down slightly from 2021’s record of more than 81,000 – but still extremely high historically,” according to American Trucking Associations Chief Economist Bob Costello, in a 2022 Material Handling & Logistics article. Household goods (HHG) move carriers can choose to accept or reject a move. Some may choose to accept a move even if they don’t have the workforce or equipment to handle the volume. This can translate into late pick-ups, late deliveries, undocumented crews, higher claim rates, and ultimately unhappy employees. The right RMC move management technology will avoid these potential problems and streamline the process.

Virtual Bid Board

WHR Global’s (WHR) Move Management Platform (MMP®) offers movers a virtual bid board allowing carriers to choose the moves that best suit them based on crew locations/equipment availability, and reject those moves that don’t. For each move, carriers may choose to submit their price based on what works for their time frames and traffic lanes, while avoiding overbooking. These bids are calculated on WHR’s negotiated, fully transparent single-factor rate and create a mini-RFP for each move. This is especially advantageous when carriers bid lower than the negotiated rate during the off-season or to avoid low-load or deadhead trips. That means no more empty trucks and carriers can pull moves versus having moves pushed (assigned) to them. This type of model allows the carrier to save costs, which translates into a lower quote on HHG movement being passed on to your organization. Also, since the carrier can pull the moves they want, your employees can experience more on-time deliveries, pickups, and overall better service. After submission to MMP®, our Supply Chain team analyzes all available moving options based on locations, length of time of transit, ability to meet requested dates for the individual move, past performance overall satisfaction metrics, claims metrics, and on-time delivery percentages.
“Our Move Management Platform has been a great program, as it allows us to pair the right move company with the right move. We developed this with a focus on utilizing a pull model instead of a push model.  We want our move companies to pull moves in the direction that they want to work, as opposed to dealing with any move assigned to them.  By doing so, we feel our move network will be better served to provide great customer service. This has been especially important over the 18 months while the moving industry has dealt with severe driver and labor shortages.”
Adam Rasmussen

Supply Chain Manager, WHR Global

Ensuring Excellent Service

Speaking of service, WHR has identified critical checkpoints throughout the HHG process. Our event management system sends real-time pulse surveys to make sure everything stays on track (e.g., confirm pack and load dates, delivery dates, satisfaction feedback, and more). If an issue arises, we can immediately step in to resolve the issue between the employee and the mover. Also, since WHR is a solely and independently owned organization with no vested interests or ownerships in any supplier organizations, we are free to choose the best HHG mover for each move. We can select suppliers with the best prices, service history, availability, transit time, technology capability, adherence to privacy requirements, references, and insurance claims percentages. When the best possible crew is selected, the probability of a claim drastically decreases, and satisfaction increases. WHR’s Supply Chain department is constantly vetting new suppliers to add to our supply chain so that we do not experience a shortage even though the HHG carrier market may be facing labor shortages. Remember, your RMC should have the right technology and strategies in place to save you organizational costs, reduce claims, and keep your transferees and assignees happy. You can view a short video describing WHR’s MMP platform here.
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5 Simple Ways to Cut Relocation Costs

It’s no secret that employee relocations are expensive. While we’ve spent the last 24 years finding ways to save our clients tens of millions of dollars on their relocation programs, there are other things you can be doing right now to save on your relocations.

Here are 5 simple ways to cut relocation costs right now.

 

Review, Review, Review

When was the last time you really took a hard look at your relocation program? If you’re thinking it’s been more than a year, it may be time to complete a review. Ask your current relocation provider for recommendations if they aren’t already providing them proactively.

Plus, when’s the last time you benchmarked your program against your peers? To stay competitive in the war for talent you need to know how your policy stacks up against others in your industry.

Have you considered introducing caps?

If it’s policy to offer benefits like a home sale bonus or a loss on sale allowance for your employees, consider placing a cap on these items if you aren’t already doing so. Caps will help reduce allowances in excess and simplify the benefit across all employees.

Two words…Exception Management

Your current relocation provider should be analyzing your company’s exception requests, and if not, it’s time to ask. At WHR Group, our Client Services Managers track and report on exceptions on an ongoing basis. We review commonalities and offer solutions based on our findings. You should ask: Are the exceptions being requested “wants” or are they “needs”? These are all things that need to be addressed when handling exceptions for your transferees.

Add a little competition

Ask yourself, does your relocation provider use certain vendors all the time? Conversely, does your relocation company have a vested interest in using those specific vendors? If so, is your provider being transparent with you about these revenue sources? At WHR Group, we’ve found that by being independent we can use vendors that offer the best service at the most competitive price. That’s why we introduced our Move Management Platform, or MMP™, so our clients can save even more without compromising the white glove service standard WHR Group is known for.

Make sure you’re receiving all available tax benefits

There has been a lot of tax changes this year. While moving expenses are no longer tax exempt, there are still areas within the relocation industry where you can still receive certain tax benefits, especially if you are offering a home sale program. Offering a direct reimbursement of home sale expenses may sound like the easiest option, but with no tax benefit, it may not be the best option for you or your employee. You may be better off using the Guaranteed Buyout or Buyer Value Options. And, as long as these programs adhere to IRS requirements, your company can still benefit from certain tax savings.

 

Interested in learning about the other ways WHR Group is helping our clients save money? Contact us today at [email protected] or 800-523-3318.

Learn More about Exception Management and How Being Flexible Can Help Ease the Transition of Your Employees